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How should I care for my jewelry?
Did you have a store on eBay?
What about shipping? When do you ship?
Do you provide insurance?
What if I need re-sizing?
What about returns and/or refunds?
Do you have a newsletter?
Where can I see more of your jewelry?
Didn't you used to sell collectibles?


How should I care for my jewelry?
Jewelry is fragile and gemstones, though durable substances, should be handled with care. Items should be stores in the boxes we provide to protect them from damage, oxidation and tarnish. Even the hardest gemstone variety can be vulnerable to breakage and even shatter with a single well-placed blow. That said, the best way to care for your jewelry is to wear it! Visit www.BittersweetRidgeJewelry.com to see our Jewelry Guides for much more information, including birthstone and anniversary gemstone guides, metaphysical properties of gemstones, definitions for symbols and jewelry, and much more!

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Did you have a store on eBay?
Yes, we did! Beginning in February 1999 until just this year (when eBay began more major changes to their site) we operated our store Bittersweet Ridge with excellent feedback! Check it out with our eBay seller id: bittersweetridgejewelry

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What about shipping? When do you ship?
Daily. We strive to ship within 24-48 hours after receiving payment. Shipping includes USPS shipping with delivery confirmation, bubble wrap, tissue paper, package labels, gift box with ribbon. Insurance is NOT included, but we do recommend purchasing it for peace of mind.

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Do you provide insurance?
Insurance is extra, available on request, and is recommended. We will not be responsible for uninsured items after the item leaves our hands. Insurance is not available for international transactions.

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What if I need re-sizing?
We do offer re-sizing on many of our jewelry pieces. Prices vary according to the gemstones or findings involved, so it's best to ask.

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What about returns and/or refunds?
We love our clients and we want them happy! Our jewelry is handmade artwork and no two pieces are exactly alike. Please read the descriptions of each item carefully - including dimensions. If there are any problems with your shipment, please email us within 3 days of receipt and we will try to resolve your concerns. Any refunds made will be for the purchase amount only and will not include monies paid for shipping and/or insurance fees. Please be specific about the problems in your email. And please know that we will not issue any refund simply due to Buyer's remorse. We do not offer refunds on international transactions or custom work.

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Do you have a newsletter?
We sure do! In fact, we offer our newsletter subscribers special offers and discounts! Visit www.BittersweetRidgeJewelry.com - the newsletter sign up is right there on the front page.

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Where can I see more of your jewelry?
at our three web sites which each have a different theme: www.BittersweetRidgeJewelry.com - www.WorldPeaceJewelry.com - www.ForLoveofaDog.com

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Didn't you used to sell collectibles?
Yes we did - both at our bricks and mortor shop in Virginia and on eBay. This fall we're launching our new site for antiques and vintage treasures. Check it out at: www.BittersweetCollectibles.com

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Last Updated: 20 Nov 2012 09:56:32 PST home  |  about  |  terms  |  contact
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